I'm sorry the pods are difficult to remove. Our team is always here to help so please reach out if you're still having trouble.
Check out the video and the picture below on removing the pods. There are benefits to a tight pod as it helps make sure all of the powder is evacuating from the pod. However, we don't want it to be so tight that it's unpleasant to change out the pods.
Pull outwards and up- away from center. We pull on the inside of the outer ring (where the vitamins are) because it's much easier than grabbing the middle section. You can use your fingers or your thumbs and push off the dispenser.